Virgin Media Community

[Ernie_C]

Good to hear.

I presume you successfully connected to the 5GHz signal.

If so, can you please report the Network Status as before?

Home > Help & Settings > Settings > Network > View Network Status >

and report:

Link Status

Signal strength

Connection Speed

Thanks.

[Milo23]

Exactly what I thought. I have made a complaint. It’s thanks to you the problem has been solved. 

[Milo23]

Sure. 

Link status - connected (5GHz)

signal strength 70% Good

connection speed 400 Mbps

[Ernie_C]

Those are reasonably good figures - higher speed, less likely interference from neighbours.

[Milo23]

Much higher speed too. 

[Natalie_L]

Hi Milo23, 

Great to see Ernie_C has been able to help get this resolved for you 🙂  I will let Katie know. 

Thanks for your time and patience. 

[staceym23]

I have the same problem but doesn't give me the choice to change link status it is sitting at 2.4ghz on both boxes 

[Natalie_L]

Sorry to hear that staceym23, 

To clarify, when you set up the connection there is no 5Ghz option showing for you?

Do you have this problem with any other devices?

Thanks, 

[staceym23]

No I only have the one choice to connect to off my network I used to have 2 choices a while ago don't know when it changed might of been when my internet was upgraded 

[Natalie_L]

Thank you Staceym23

Just to confirm, is this on the Hub 3?