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Very Insightful Person
Very Insightful Person
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Message 21 of 33
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Re: V401 error

Good to hear.

I presume you successfully connected to the 5GHz signal.

If so, can you please report the Network Status as before?

Home > Help & Settings > Settings > Network > View Network Status >

and report:

Link Status

Signal strength

Connection Speed

Thanks.

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Milo23
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Message 22 of 33
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Re: V401 error

Exactly what I thought. I have made a complaint. It’s thanks to you the problem has been solved. 

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Milo23
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Message 23 of 33
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Re: V401 error

Sure. 

Link status - connected (5GHz)

signal strength 70% Good

connection speed 400 Mbps

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Very Insightful Person
Very Insightful Person
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Message 24 of 33
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Re: V401 error

Those are reasonably good figures - higher speed, less likely interference from neighbours.

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Milo23
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Message 25 of 33
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Re: V401 error

Much higher speed too. 

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Forum Team
Forum Team
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Message 26 of 33
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Re: V401 error

Hi Milo23, 

 

Great to see Ernie_C has been able to help get this resolved for you 🙂  I will let Katie know. 

 

Thanks for your time and patience. 

 

 

Nat
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staceym23
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Message 27 of 33
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Re: V401 error

I have the same problem but doesn't give me the choice to change link status it is sitting at 2.4ghz on both boxes 

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Forum Team
Forum Team
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Message 28 of 33
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Re: V401 error

Sorry to hear that staceym23, 

 

To clarify, when you set up the connection there is no 5Ghz option showing for you?

 

Do you have this problem with any other devices?

 

Thanks, 

Nat
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staceym23
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Message 29 of 33
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Re: V401 error

No I only have the one choice to connect to off my network I used to have 2 choices a while ago don't know when it changed might of been when my internet was upgraded 

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Forum Team
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Message 30 of 33
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Re: V401 error

Thank you Staceym23

 

Just to confirm, is this on the Hub 3?

 

 

Nat
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