I have a V6 box in the lounge connected to the hub. I have a second box upstairs that is connected via a cable. I used to be able to watch recordings made on one box on the other. Now I can’t and get a V401 error code. I phoned tech support and was asked to turn the hub off and on. No joy. Then turn off both V6 boxes. No joy. Was then told I need to unplug the Ethernet cable and turn everything off. Do that a few time and it should work. I am not impressed. Needless to say, no joy. I have read some other posts on the issue and don’t understand the very technical ones. Is this something that will need an engineer visit to solve? Thanks.
Thanks for the advice. I will follow the instructions. I am not sure how I tell how the box upstairs I’m connected to the hub. The cable comes into the small box outside and there is a cable from that to the hub in lounge and another cable up the wall that goes into the bedroom box. I guess that means both are wired. Thanks!