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Kiwi3637
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V202 error

So today I had a new V6 box installed because my previous one stopped working on Monday. I have a TVio box in the bedroom as well. Now I’m getting this error code V202 in my V6 box but not on my TVio box and it seem there is nothing Virginmedia can do to solve this problem. This only started to day I never had the problem with my previous V6 box before it broke down. Could this mean I have a faulty V6 box again as I have tried everything that they have suggested and also everything suggested on these comments. 

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Looney76
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Re: V202 error

It can take up to 48 hours from when the box is installed for catch up and on demand to work after 48 hours as passed try these steps:

1.reboot your v6 box

2. Once it’s rebooted go to HOME—- HELP AND SETTINGS—SYSTEM INFORMATION look for “Node Discorver Status” if it says Failed. Call customer services and let them know the fault code and the node discovery status. If it says successful move to step 3

3. Go to HELP AND SETTINGS—SETTINGS—CONMECT TO VIRGIN MEDIA SERVICES NOW.

4.once it’s completed this reboot the v6 again. If your catch up and on demand still doesn’t work after this reboot. Call customer services or get help from a member of the forum team on here.

I hope this helps.

I just like to help people!
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Kiwi3637
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Re: V202 error

I have tried all of those actions. They have sent out an engineer and he couldn’t sort it out. They are now going to send out another engineer on Tuesday. I have told them they need to get it sorted out this time.

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Forum Team
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Re: V202 error

Hi Kiwi3637,

Thanks for posting on the community and I'm sorry to hear about what's happening.

I'd just like to check whether this has now been resolved for you as you mention you had an engineer appointment yesterday?

Hope to hear from you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Kiwi3637
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Re: V202 error

Hi 

No the problem hasn’t been resolved yet and I doubt it ever will I’m getting annoyed because my neighbours don’t have any problems with their on demand and catch up  services and they are same block of flats I’m in so how this can be called a national outage is really beyond me.

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