V box playback recordings juggery and pixilated

[vincent3]

I have two V boxes the one downstairs is the only one with the issue when I playback recoded programs it's juggery and pixilated very annoying and unwatchable I can record the same programme at the same time on my box upstairs and that plays fine, it's different channels and very random but still like I say very annoying

Thanks

Sue

[japitts]

On the affected box, check whether live TV works ok - that will prove the incoming signal feed.

Now pause a live programme and watch it delayed by perhaps 30 seconds. That's effectively a recording and uses your hard drive in the same way.

[Hayley_S]

Hello @vincent3,

Welcome back to the community page, thank you for posting on here.

I am sorry to see that you have been having issues with your TV services.

Are you still having these issues with your recordings?

Many thanks,

[vincent3]

It seems to be when I try to record anything in HD that when it's replayed its all juddery, so I just now record stuff not in HD that seems to work

[japitts]

Both signal & hard drive faults have a habit of getting worse over time if they're not attended to.

Hard drive issues can also eventually cause your box to completely fail.

There's no need for you to tolerate service faults, too many people do and then complain when the problem gets worse!

[Lee_R]

Hi @vincent3 thanks for posting and welcome back to our community. 

Sorry to hear you're having issues with your recordings. I would like to help you resolve this.  I am going to send you a private message.

Regards

Lee_R