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Forum Team
Forum Team
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Message 11 of 17
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Re: Upgrade

Hi, Hobbes1218.


Thanks for your reply. I understand that you want to make things easier for you and your mother. However, we are required to follow our Data Protection Guidelines that we may need to speak with the account holder for any changes or updates with your account or equipment. We are always open for any feedback or suggestion on improving our customer experience to do things easier but being compliant at the same time. If you want to, you can send a Power of Attorney forms which gives you rights to discuss and manage your mother's account and finances.


You may send them a copy to:


Virgin Media
Matrix Court
Off Nantong Way
Siemans Way Enterprise Park
Swansea
SA7 9BB

 


Hope this information helps.


^Shay_S

 

 

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Hobbes1218
On our wavelength
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Message 12 of 17
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Re: Upgrade

I wonder how Virgin expect younger deaf people to contact them? Do they ask them to give somebody Power of Attorney in order to obtain a new box?

I assume Virgin do still write letters and can on occasion be proactive and just send a new box?

Not your fault and thanks for trying to be helpful - but it's a crazy world!

Cheers,

Chris

 

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jb66
Alessandro Volta
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Message 13 of 17
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Helpful Answer

Re: Upgrade

I would imagine they would use virgins text relay service, 

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Hobbes1218
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Message 14 of 17
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Re: Upgrade

I know there are ways around this from past experience. Virgin are more flexible on the phone than they can officially say here (depending on the random person you get to talk to). But if I wasn't around; in theory my mum would have no hope of getting a new box unless she wasn't deaf, was able to use text relay or gave a carer Power of Attorney just to be able to obtain a free upgrade from Virgin.

 

 

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Message 15 of 17
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Helpful Answer

Re: Upgrade

Hi Hobbes1218.

 

So I can assist further with this, I'll pop you a PM 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Paula123456
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Message 16 of 17
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Re: Upgrade

I have tried to update my phone went though all persihers to be told that I can not get an upgrade why is this

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Forum Team
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Message 17 of 17
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Re: Upgrade

Hey Paula123456, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues upgrading, this isn't good. 

Can you expand a little bit? 

What are you trying to upgrade to?

How did you try to upgrade? 

Emma_C - Forum Team
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