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Dawn15
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Upgrade to V6 box

Today I received a letter offering free upgrade to V6 box and was given a link to order this.

I have tried numerous times to go to the link but received an error message.

Can anyone advise how to organise this?

Thanks

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Re: Upgrade to V6 box

Hi @Dawn15 and thanks for your post,

We're sorry to hear you've encountered an error whilst attempting to book your free V6 upgrade online.

If you're still unable to process the order it would be best to get in touch with customer services who can arrange this for you. It's 150 from a Virgin Media phone or 0345 454 1111, choosing the option to change your package.

Best,

Michael_JK
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