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Grahamsharp1uk
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Message 11 of 15
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Re: Upgrade free to new V6 Box

All sorted now, new box coming Tuesday.

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mitchc
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Message 12 of 15
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Re: Upgrade free to new V6 Box

The letter I received from Virgin states 'Don't worry ,your contract and monthly price will stay the same'.

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av-115
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Message 13 of 15
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Re: Upgrade free to new V6 Box


@Kev_B wrote:

 

@Grahamsharp1uk - have you managed to get onto the online site yet? If not, please give our team a call on 0345 454 1111.


I don't think you should be advising customers to further attempt the online order process when it is causing problems for such a large number of customers. It is broken and you should be feeding this back to management and they should take it down until it's fit for purpose.

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TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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watmorei
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Message 14 of 15
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Re: Upgrade free to new V6 Box

Thanks for the advice will give the team a call over the weekend. Just a bit of pain would much easier if the link worked correctly surely this should be fixed to avoid further problems for other customers. Seems to me a little bit strange that a known issue that has not been resolved and yet letters still get sent with the same incorrect information. 

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av-115
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Message 15 of 15
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Re: Upgrade free to new V6 Box


@watmorei wrote:

Thanks for the advice will give the team a call over the weekend. Just a bit of pain would much easier if the link worked correctly surely this should be fixed to avoid further problems for other customers. Seems to me a little bit strange that a known issue that has not been resolved and yet letters still get sent with the same incorrect information. 


That's Virgin Media for you! Smiley Wink

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TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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