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watmorei
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Message 1 of 15
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Upgrade free to new V6 Box

Hi Just received a letter from your selves advising to upgrade to a free V6 box. Follow the link on the website and fill in all the details but it increases my monthly payments why?

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Superuser
Superuser
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Message 2 of 15
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Re: Upgrade free to new V6 Box

There are some similar threads. Worth a search to get further information.

Basically, you’ve missed reading some displayed text during the order process advising you to call in if the process suggests an additional charge or new contract.

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mitchc
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Message 3 of 15
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Re: Upgrade free to new V6 Box

Rubbish, I have gone through the process , no advisory text appears just a whopping increase in monthly subscription displayed at end.
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Grahamsharp1uk
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Message 4 of 15
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Re: Upgrade free to new V6 Box

How did you get the website to work?. Been trying this for two days and it just comes back with an error message.

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zvonok
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Message 5 of 15
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Re: Upgrade free to new V6 Box

 ... advising to upgrade to a free V6 box ...

As it says on the tin! …  UPGRADE for free … never mentions anything about free monthly rental!!

Just smart?? advertising and use of words by VM to 'catch' people and 'reel them in!' ...

 

… Zvnk ...

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watmorei
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Message 6 of 15
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Re: Upgrade free to new V6 Box

I agree no additional text just an increase in the month charges. 

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Community Lead
Community Lead
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Message 7 of 15
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Re: Upgrade free to new V6 Box

@watmorei @mitchc

I'm sorry that the website is indicating a charge to swap boxes, all our V+ and VHD customers are eligible to upgrade their box to a V6 or TiVo for no additional charge and no new contract.

This is definitely an error and you will not be charged for your upgrade. If you are experiencing this issue via online give us a call and our colleagues will help.

@Grahamsharp1uk - have you managed to get onto the online site yet? If not, please give our team a call on 0345 454 1111.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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mitchc
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Message 8 of 15
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Re: Upgrade free to new V6 Box

As the letter advised I visited   -  virginmedia.com/getyourv6   

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mitchc
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Message 9 of 15
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Re: Upgrade free to new V6 Box

Spoiler
.
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Cueball99
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Message 10 of 15
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Re: Upgrade free to new V6 Box

This has been discussed many times on the forum if you look. 

You'll need to phone in so that you do get it for free.

Edit: I did not post this to this thread. Not sure how it ended up here!

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