192.168.0.1 is the IP address of your hub. The VM DNS is 188.8.131.52.
Is the current DNS incorrect? = 192.168.0.1 is the IP address of your hub.
If so, will VM make the DNS change? = The VM DNS is 184.108.40.206
I managed to contact customer services last night and after going through the diagnostics I had already performed, an engineer was scheduled for today.
The engineer arrived this afternoon and I explained the issue.
The engineer decided to change the current Super Hub 2 with the new Hub 3.0
Changing the Hub has fixed the issue and we can now access BBC iPlayer OK.