I keep getting emails telling me to order the free V6.
I log into my account, click the link and get the following error: "Sorry about this - a hiccup on our end means we can't process your order online right now. If you're still interested in a free upgrade to our Virgin TV V6 box, just give us a call on 0800 052 6493."
I call the number for the IVR to tell me to go online.
I don't really want to have to sit in a queue to get to a foreign call centre to ask for something I should be able to order online. Especially when the service is already so expensive and of questionable quality.
Does anybody have any suggestions on how to order this, or should I just cancel the lot and move on?