cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to Restart V6

AntonyB81
Joining in

I’ve unplugged all of the leads, left the box disconnected for 2 minutes and then plugged everything back in - I either get the “Starting Up” screen or “Welcome” in every language and occasionally I get a black screen with a white arrow pointing down as if something is being downloaded. Anyone got any suggestions?

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Any TV box that is stuck in the boot loop or won't startup, has a fault.

Either call in after 8am or wait here (may be a couple of days) for staff to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there AntonyB81,

Thanks for your post and welcome to the community.

Apologies for the issues with your V6, from checking our service I can see that an appointment is booked in.

Let us know how the tech visit goes!

Take care,

Kain