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UHD

GarryE
On our wavelength

When trying to play UHD content from on demand, pressing the info button it says UHDat the top of info banner, but at the side of info bar it says HD, so I’m not sure if I’m getting UHD content or is it coming through as HD, guy on phone was more confused than me, It works fine on Netflix and Amazon app

10 REPLIES 10

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi GarryE,

Thank you for your time and I am sorry to hear you are having issues with your UHD, channels, I can see you have contacted our team what did they advise?
I have tried to run diagnostics on your boxes but they are all switched off, if you could keep them on we can run further tests from here.

Zoie