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Tv v6 remote.

Davewillis25
Joining in

on ‎19-03-2022 16:45

I need to order a new remote control. When try online I just get technical issues message and won't let me order. 

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japitts
Very Insightful Person
Very Insightful Person

on ‎19-03-2022 22:08

Have you tried in another browser and/or using a different device? That can often help.

VM staff should pick this post up in a couple of days otherwise.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
Forum Team
Forum Team

on ‎22-03-2022 08:54

Hi Davewillis25, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue ordering a new remote. We can certainly take a look at this for you however we will need to confirm some information with you and pass data protection. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

Kath_F ✨
Forum Team

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Kath_F
Forum Team
Forum Team

on ‎23-03-2022 15:49

Hi Davewillis25, 

Thanks for coming back to me via private message. 

I have ordered the free replacement remote control for you now. You should receive this within 7-10 days. 

If you have any further issues, pop back and let us know. 

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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