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Chalky1313
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Message 1 of 7
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Tv remote dead

Our remote stopped working yesterday, internet searches and resets haven’t worked in fixing this

As it appears to be an ongoing issue, please supply us a new remote

Thanks 

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Cueball99
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Message 2 of 7
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Re: Tv remote dead

New remotes can only be ordered by phone, they can't be ordered through the community forum.

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Forum Team
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Message 3 of 7
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Re: Tv remote dead

Hello Chalky1313

 

Thank you for posting on the forum and welcome to the community, have you been able to get a replacement remote since your post?

 

If not, let me know and I'll be happy to help arrange this for you.

 

Rob

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Chalky1313
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Message 4 of 7
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Re: Tv remote dead

Hi thanks, I eventually managed to live chat with a representative and he advised a new one has been posted, but I’ll wait and see if that sorts the issue

lts disappointing as a new customer that a long term issue still appears unresolved 

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Forum Team
Forum Team
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Re: Tv remote dead

Keep us up to date with this Chalky1313. If you require further assistance please let us know, we're here to help.

 

Rob

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Chalky1313
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Message 6 of 7
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Re: Tv remote dead

The new remote arrived and all is well, thank you 

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cranforduk
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Message 7 of 7
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Re: Tv remote dead

For future reference if you have a smart phone you can install the Virgin media TV Control app and then select the "Remote" option.