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Tv outage still in st4

Dazzmr
Joining in

on ‎03-12-2021 12:15

Still no free to air tv in st4 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎03-12-2021 12:52

Is anything reported on the automated status line, 0800 5610061?

If not, which specific channels are you missing (including HD/SD) and what exactly happens when you try to watch them?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
Forum Team
Forum Team

on ‎06-12-2021 14:46

Hi Dazzmr, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you were having an issue with watching your TV services. There was a national outage that was resolved so a reboot should have restored things. 

If you are still having an issue, pop back here and let us know so we can help further. 

Thanks,

Kath_F ✨
Forum Team

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Dazzmr
Joining in
In response to japitts

on ‎11-12-2021 08:35

This problem seems to be resolved at the moment, although does still happen periodically, the screen shows a broken link on all channels but not as bad as it was. 

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to Dazzmr

on ‎13-12-2021 08:47

Hello @Dazzmr,

I am sorry for the TV outage that happened, this should now be resolved.

Many thanks,

Hayley
Forum Team



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