on 10-01-2022 20:52
on 12-01-2022 18:50
From the lack of any staff reply, anyone viewing this thread can see the staff team haven't responded - posting to say as much might well have the opposite effect, putting you down the queue.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-01-2022 21:50
You've not said, but I presume your V6 is stuck in the boot-loop and won't fully startup.
It clearly has a fault if so, there's 2 ways you can report this...
1: Call in - 150 from a VM phone or 0345 4541111 from any other phone
2: Wait on here for the staff team to pick up, this may take a few days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-01-2022 18:32
Waiting patiently on an engineer picking this up but nothing as yet…
on 12-01-2022 18:50
From the lack of any staff reply, anyone viewing this thread can see the staff team haven't responded - posting to say as much might well have the opposite effect, putting you down the queue.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-01-2022 18:57
Very helpful
on 13-01-2022 19:37
Tv box won’t switch on
power light flashing red white off
Tried resetting without success
can an engineer please respond
on 13-01-2022 22:44
Any TV box that won't power up or complete the boot cycle, has a fault. There's 2 ways you can report faults, depending how urgently you want a response..
1: Call in - 150 from a VM phone of 0345 4541111 from any other phone.
2: Wait on here, but this may take a couple of days for staff to pickup.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-01-2022 16:22
Thanks but not helpful
on 15-01-2022 16:27
You've started two separate threads with the same query, which I have now merged together.
I'm not sure what other advice you expect to get. Creating duplicate threads won't get you help any quicker, and is against forum guidelines.
You can either wait for staff to respond - and every time you bump the post or start a new one, you potentially go to the back of the queue. Or if you want a response quicker, call in.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-01-2022 08:19
Hi Rowe1,
Thanks for posting on our community forums. Apologies for the late reply, its disappointing to hear you experiencing issues with your TV box.
You advised that your box won't switch on. Can we ask if you are getting any error message on the screen or does the TV remain blank?
Can you also confirm what box you have with us and how many?
We have located your account with the details you have provided from your community profile and can see that your box is currently unreachable.
Can we ask if you have rebooted the box again over the weekend? If so what lights do you have showing on the box currently?
We have included a link here, so you can run additional tests.
Please let me know regarding the above so we can assist you further.
Kind regards Jodi.