Tv V6 box pixilating on all channels

[Alnevett]

Done all the tests, cable joint checks and restarts of V6 box and Super Hub 3 and still tv screen is pixelating on all channels intermittently.

Anyone got any clues as to what's going on?

VM team please look into signal strength issues for Portsmouth area.

Many thanks Allan 

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. Live TV channels don't use the internet, so restarting your hub won't have any impact on this.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Kozey546]

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@Alnevett wrote:

Done all the tests, cable joint checks and restarts of V6 box and Super Hub 3 and still tv screen is pixelating on all channels intermittently.

Anyone got any clues as to what's going on?   StaplesAdvantage

VM team please look into signal strength issues for Portsmouth area.

Many thanks Allan 

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Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them. OnDemand & streaming services use the internet and aren't affected by issues with your TV signal.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

[Alnevett]

Strangely this morning all back to normal. 

VM must've found the fault and fixed it overnight. Must've had loads of calls on the issue. 

[Steven_L]

Hey @Alnevett,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm glad to hear that your issues have now been resolved, please let us know if you have any further issues.

Regards,

Steven_L