on 12-07-2020 14:09
I have tried to transfer my series links from my tivo box to my V6 box using https://manage-virgintvgo.virginmedia.com/tivo/boxswap/copy/ several times. Every time I do it I get a message saying Success wait 30 mins. When I check 30 mins later nothing has transferred.
As I now have less than a week before my deactivated tivo box is removed forever from the website will Virgin be extending the 14 day limit so that I don't lose my series links if this fault is not fixed soon?
on 18-10-2020 14:25
I don't think it was ever fixed.
on 18-10-2020 14:53
Thanks ozsat. That is annoying 😞
It would be great to know if there is any chance of it working, or whether I am wasting my time trying.
on 18-10-2020 16:41
on 15-11-2020 13:43
It's several months later and I'm in the same position - I've tried repeatedly to transfer my series links from my old (and working but now deactivated tivo) to the new V6 that was delivered yesterday.
Can any member of the public please let me know if they successfully got the transfer of series links to work using http://manage-virgintvgo.virginmedia.com/tivo/boxswap/ in the last few months or am I completely wasting my time and getting up hope?
Can anyone in virginmedia please give an update on ticket F008234240 - was there a resolution, if the ticket was closed can a new one please started or can you reopen the ticket.
I've tried running this on multiple browsers and different computers but each time get this same message
but nothing ever happens - no serieslinks are ever transferred
Any feedback would be appreciated
on 15-11-2020 16:15
Hi JennyCide, as you probably suspected it still isn't fixed.
Not sure why it takes months to get this working again, but there you go.
on 16-11-2020 14:01
Today I can't even get to http://manage-virgintvgo.virginmedia.com/tivo/boxswap/
The optimistic side of me wants to believe that is because it's being worked on but the realistic side of me assumes it's just snafu.
Anyone from Virgin able to comment? Or able to give an update on ticket F008234240 ?
on 16-11-2020 15:10
Hi JennyCide,
This link is working for myself, however I already have a V6 so didn't click it all the way through customer/getyourtivo
on 16-11-2020 16:18
Hi Dave,
thanks for that but not sure of the relevance - the link I posted as not working is https://manage-virgintvgo.virginmedia.com/tivo/boxswap/ which is the site to manage your V6 and has a page to transfer settings/serieslink from the old tivo to the new V6.
Virgin claim to have this service but it doesn't seem to work and I would like a response from someone in Virgin with any update on the service
on 16-11-2020 16:51
Hi again JennyCide,
I just glanced at the end of the url tivo/boxswap and put two and two together and made five, so apologies.
I've tried the link now using Chrome and Microsoft Edge and it didn't go anywhere.
I tried using Firefox and it worked, however I can't test if it's working as I only have V6 boxes.
on 16-11-2020 18:08
@newapollo wrote:I tried using Firefox and it worked, however I can't test if it's working as I only have V6 boxes.
That's a step up from me - I have to use a Private Window in Firefox.
I have V6 boxes too, which AFAIK are TiVo-based and certainly used to sync. Plus they show as TiVo boxes on the page.