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Token failed error 404 when trying to view movie in virgin my library

clive999
Joining in

on ‎12-06-2022 18:00

Hi 

I can watch the my library movie on main V^ but get above error on 2nd V6

Any idea's 

Kind regards

 

Clive

 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎12-06-2022 18:17

Can this same V6 box view other OnDemand programmes?

In other words - is this error specific to the one programme, or is it a general VoD fault?

If it's asset-specific, is "my library" the title of the programme, or a reference to something else?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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clive999
Joining in
In response to japitts

on ‎12-06-2022 21:59

It Happens for all the films in "my Library"

Kind regards

 

Clive

 

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newapollo
Very Insightful Person
Very Insightful Person
In response to clive999

on ‎12-06-2022 22:25

Hi Clive,

Does this relate to movies in the Virgin Media Store?

If so have you checked the Help pages? https://www.virginmediastore.com/pages/help-faq 

Their contact number is   0800 027 0801

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Lee_R
Forum Team
Forum Team
In response to clive999

on ‎15-06-2022 12:58

Hi clive999, thanks for posting and welcome to our community.

Sorry to hear you're unable to view movies via the Virgin Media Store.  Has the advice by the fantastic newapollo helped you?  Or have you not had opportunity to check?  Please do get back to us, if this is still an issue and we'll be happy to take a look into things on your behalf.  

Regards

 

Lee_R

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