on 13-07-2020 14:12
We have 2 TV's connected to 2 Tivo boxes.
We can view the other Tivo box from both TV's and see all of the recorded shows, yet when we try to play the recorded show's we get an error message:
Problem Playing Video
There was a problem playing "<insert show name>". Please try again. (V401)
How do we resolve this please? It's becoming a pain 😪
Answered! Go to Answer
on 15-07-2020 13:18
Try this for me on both boxes;
Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.
Kind regards,
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13-07-2020 14:20 - edited 13-07-2020 14:21
Hi PommieSheila,
The Help pages for error v401 TV error codes show the following:-
Step 1 - Check your connections
You'll need to check that your TV box is connected correctly. Make sure the white cable coming out of your TV box is firmly connected.
If your TV box is connected to your hub make sure the white wire going into your hub is also tightly connected. Your hub should also be in the upright position.
You will need to reboot your TV box, to do this simply turn it off and on again as shown in the picture here. ( Shows a picture of the ON/Off switch on the back of the box)
If the answer is No then,
We will be able to run some further checks our end to get your TV service back up and running again.
Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone.
on 13-07-2020 14:24
Each Tivo box is working on it's own.
Each box can view what is recorded on the other box.
The problem is when trying to play something that's recorded on the other box.
Is this likely to fix that issue? As I say, each box is working and connected OK when not looking at the other box 😑
on 13-07-2020 15:21
A weak WiFi signal on one of them can cause this.
on 13-07-2020 15:44
on 13-07-2020 15:55
on 15-07-2020 12:24
Hi PommieSheila
Thanks for posting. My apologies for the service issue. Were you able to try out the communities recommendations to fix this? Let me know if you need further assistance.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-07-2020 13:12
After performing the reset we now have 2 boxes that can't even see each other.
Before they could see each other, see what was stored, but we had issues watching the stored programmes.
Now we have no connection between the 2 at all.
How do we fix this please? 😭
on 15-07-2020 13:18
Try this for me on both boxes;
Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-07-2020 15:07
Thanks. We seem to be up and running again now 😁