Tivo V6 error c119 after resetting

[jaycooper1981]

Hope someone can help.

I have had an error N27 for over a week resulting in no streaming service available, still had the normal channels but things like netflix or amazon prime wouldn't work.

I read on the forum that doing a rest and deleting everything would fix it but after doing that I now have an error C119!! 

Can someone help?

[newapollo]

Hi @jaycooper1981 

 Did any other equipment lose connection at the same time? What were the lights on the hub doing?

You need to check all of your connections as per https://www.virginmedia.com/help/virgin-tv-error-codes/c119 

It's also possible there are local issues. Have you looked at Check service status at the top of the page? 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[japitts]

I'm not sure what you mean by "normal channels", I'm going to presume you mean live-broadcast TV channels..

Those errors sound very much like a V6 without an internet connection, so - on the face of it - I'm not sure why you'd go nuclear and choose to delete everything when there's potentially a much simpler solution. But it's done now...

Your V6 gets its internet connection via your homehub, and it's that internet connection which supports all the online functionality that you describe. First thing's first - how is your V6 connected to your homehub, is it wireless or Ethernet cable?

[jaycooper1981]

Thanks everyone for the suggestions. 

After being on hold for almost an our last night to finally speak to a lady I could barely understand I did a full restart on all equipment. 

Low and behold..... resetting the router fixed the issue! Not a clue why it fixed it but it did.

Thanks again for your responses.