Tivo Box keeps cutting out constantly

[MargaretK1]

Constantly cutting out never able to watch a programme or recording without missing sections, tried phoning can never speak to anyone and a remote check by Virgin is not flagging anything? 

MargaretK1

[ozsat · Accepted solution]

It looses contact with the tv if you mean the picture goes off for a few seconds every few minutes.

It is a common issue with 4K devices and 4K tvs.

What type of tv do you have and what are the video settings set to on the V6?

[MargaretK1]

The picture goes off completely for upto 10 mins each time, then it goes through the "start up" procedure each time. This happens when waching a scheduled programme and recorded programmes. My TV is a Smart TV less than a year old and the problem didn't start when the tv was purchased but several months later.

[Emma_C]

Hi MargaretK1, 

Thanks for your post and welcome to our community. 

Very sorry you're having this issue and for the delay in getting back in touch. 

Is this still happening now? 

If so we can take a closer look at the back end of things from here, but I've been unable to locate your account. 

Pop me a message with your address on and we'll take it from there 

[xxsexipaulaxx]

i have the same issue with the tivo in my room

it competley

cuts off and then turns itself back on 15 mins later

i have also noticed that the tivo box turns itself on during the night and makes weird noises ( i have had this box ages) so think it needs replaces

[Emma_C]

Hi xxsexipaulaxx, 

Thanks for your post and welcome to our community. 

Really sorry you're also having this issue and for the delay in getting back in touch, we have been busier than usual. 

Are you still having this issue at the moment? 

Is the box always left on? 

Is it in the up right position? 

Keep us posted so we can help further.