Tivo 6 not connection to Virgin media service

[Nick757]

We have 2 Tivo 6 boxes - first one and the the other lost the capability of connecting to the Virgin Media service, so whilst we can receive tv channels, we cannot see the schedule or gain access to apps. Any advice?

[japitts]

@Nick757 

On the basis that you have V6 boxes rather than TiVo (common parlance as per this link), I've moved your post to the V6 board.

The V6 gets its internet connection from your homehub - which can either be an Ethernet cabled connection or wireless. Therefore the first question - how are yours connected?

If you follow Home > Help & Settings > Settings > Network, and look in the top-right, you'll see the connection status. What does yours report?

[Nick757]

Wireless

[japitts]

If you follow Home > Help & Settings > Settings > Network, and look in the top-right, you'll see the connection status. What does yours report?

[Nick757]

Signal 65%

then the IP address and MAC ID

On the left hand side it indicates problem with the connection

[japitts]

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@Nick757 wrote:

On the left hand side it indicates problem with the connection

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Can you expand on this, or be a bit more specific? Is there an error message, or description of the problem?

The more information you provide on forum posts, the easier it is to give useful advice.

Post some pictures if it would help.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Nick757,

Sorry to hear that you are having issues with your v6. Have you been able to get the box connected? Or are you able to try a wired connection to the hub?

Cheers,

Corey C

[Nick757]

Still not connecting  to Virgin Media Services, so no schedule, and no access to any apps. Think we need to schedule a visit by the engineer.

[japitts]

Perhaps you could review the questions posed in in my post-6 above, and we are likely to be able to advise further on this forum.

Far better to fix things on here by a bit of self-help, whenever possible.

When you say "still not connecting to VM services" - what is happening? If the connection is failing, there will be reason or error message given. What is it?

[Corey_C]

Thanks for your reply, Nick757,

If the channels are working, which this comes from the cable connection, but apps and guide isn't working, this might be due to the box's connection to the hub which you stated was a wireless connection. Are you able to switch to a wired connection? Or any of the suggestions from @japitts helped?

Cheers,

Corey C