TiVo box green light not working

[vickigilmore]

The box is working perfectly but the light is constantly red and never turns green.  Not a huge issue but annoying in that you can't tell if the box is on or not when you switch it on.

[Paulina_Z · Accepted solution]

Hi @vickigilmore,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some issues with your TV box at the moment! 

I'm glad to see that our Community Members have been able to assist you with this issue a little further. Sorry to hear that a TV box reset through the Settings page did not help. 

After checking our systems, I can see that there is a local SNR (Signal to Noise Ratio) outage that is impacting your TV and broadband connections. The fault reference number is F009929240 and the current estimated fix time is Wednesday 06/07/22 at 14:10.

Please keep an eye out on your TV box to see if this issue will be resolved once the local outage is fixed. Keep us updated on how you get on.

Thank you.