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TiVo V6 Box Stuck on StartingUp loop

frankgibb
Dialled in

I have what seems like the exact same problem. Continuously restarting and lights as described in the earlier post.

Do I need to phone to get a replacement.

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

@frankgibb 

Better to start your own post than add "me too" to someone else's - I've done it for you here.

If your TV box is stuck restarting or won't boot up, then yes - it has a fault.

You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.

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See where this Helpful Answer was posted

10 REPLIES 10

japitts
Very Insightful Person
Very Insightful Person

@frankgibb 

Better to start your own post than add "me too" to someone else's - I've done it for you here.

If your TV box is stuck restarting or won't boot up, then yes - it has a fault.

You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

David_Bn
Forum Team
Forum Team

Thanks for your post @frankgibb, and I'm sorry to hear about the issues with the set top box.

Can you please confirm if this issue is still on going or if this has since been resolved?

If you're also able to confirm what model of set top box this is, that would be most welcome

Kindest regards,

David_Bn

Hi @David_Bn,

This is still ongoing. The set top box is a Cisco CT 8685.

Thanks,

Frank

 

japitts
Very Insightful Person
Very Insightful Person

I think you've got a TiVo not a V6.

There's pictures of the boxes here if you want to check.

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Hi @frankgibb

 

Thanks for posting on our community forum!

 

Have you managed to get this sorted since posting or is the issue still ongoing?

 

Regards

Travis_M
Forum Team

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@japitts Correct - thanks. I was misreading the wording on my bill.

Thanks - you are correct. I was misreading the wording on my bill.

@Travis_M

Issue is still ongoing.

Hi frankgibb

 

Thanks for coming back to us. 

 

I'll get you a tech visit out to resolve this.

 

Best,

John_GS
Forum Team


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