on 08-10-2021 19:17
I have what seems like the exact same problem. Continuously restarting and lights as described in the earlier post.
Do I need to phone to get a replacement.
Answered! Go to Answer
on 10-10-2021 00:22
Better to start your own post than add "me too" to someone else's - I've done it for you here.
If your TV box is stuck restarting or won't boot up, then yes - it has a fault.
You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.
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on 10-10-2021 00:22
Better to start your own post than add "me too" to someone else's - I've done it for you here.
If your TV box is stuck restarting or won't boot up, then yes - it has a fault.
You can either call in to report this (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for VM staff to respond which may take a few days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-10-2021 13:56
Thanks for your post @frankgibb, and I'm sorry to hear about the issues with the set top box.
Can you please confirm if this issue is still on going or if this has since been resolved?
If you're also able to confirm what model of set top box this is, that would be most welcome
Kindest regards,
David_Bn
on 13-10-2021 15:39
Hi @David_Bn,
This is still ongoing. The set top box is a Cisco CT 8685.
Thanks,
Frank
on 13-10-2021 15:45
I think you've got a TiVo not a V6.
There's pictures of the boxes here if you want to check.
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on 15-10-2021 15:49
Hi @frankgibb
Thanks for posting on our community forum!
Have you managed to get this sorted since posting or is the issue still ongoing?
Regards
15-10-2021 16:46 - edited 15-10-2021 16:53
@japitts Correct - thanks. I was misreading the wording on my bill.
on 15-10-2021 16:48
15-10-2021 16:51 - edited 15-10-2021 16:53
@Travis_M
Issue is still ongoing.
on 17-10-2021 17:12
Hi frankgibb
Thanks for coming back to us.
I'll get you a tech visit out to resolve this.
Best,
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