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HollyCarter
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This show is temporarily unavailable

Can anyone help as I seem to be getting no where with this issue. 

Since having virgin media installed 2 months ago. Every time we watch anything on catch up/demand or sky cinema the programme cuts off every single time. This can be 10 minutes into the programme or even 1 hour into it. I have rung virgin media on several occasions but no one seems to understand the fault I’m having. An engineer did come out and gave us the newer TV box, but the issue is still occurring. 

The message that appears on my tv when the show cuts of is :

This show is temporarily unavailable - 753 

I hope someone can help me because I’m so close to cancelling. This has not been a great start to being a new customer. 

Thanks! 

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Re: This show is temporarily unavailable

Hi HollyCarter,

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the service issues you've had. Not the ideal start I agree. May I ask, how is the TV box connected to the internet? Wired/wireless? 

 

Kind regards,

John_GS
Forum Team

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HollyCarter
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Re: This show is temporarily unavailable

Hi John_GS

Thank you for replying.

The box is wired. 

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Re: This show is temporarily unavailable

Hi HollyCarter, 

 

Thanks for getting in touch. 

 

Can you confirm if you are still having issues with this? 

Chris. 

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HollyCarter
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Re: This show is temporarily unavailable

Yes I’m still having the issue. 

Its been happening every day since I got Virgin Media. 

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Re: This show is temporarily unavailable

Hi HollyCarter,


Does the error come up on all types of channels such as HD and SD?

 

Can you try clearing the cache on your TV Box to see if it helps - 

 

Home -Thumbs down -Thumbs up -Play -Play - Play  and then it will restart. To confirm, clearing the cache doesn't delete anything.

 

Thanks,

 

Lisa

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