Well I've rung up 3 times and had 6 different prices quoted to me
£49.95 + £14.95
£49.95 + £14.95 + £5 a month
£49.95 + £14.95 + £10 a month
£99.95 + £14.95 + £5 a month
£99.95 + £14.95 + £10 a month
Then when I complained about the random pricing I got a price I liked
£14.95 and no monthly fee - I asked them to confirm this repeatedly, and they did so I took it.
Turns out they lied and it was
£14.95 + £5 a month
So fed up with VM. Why can't they have a simple, clear and transparent pricing structure, rather than a confused mess that their own staff don't understand let alone us the long suffering customer
So what do you currently have, so we can tell you which price was correct?
Just realised I'm not answering the question
I currently have Big Kahuna bundle: Full House TV (XL), Vivid 200, Talk More Anytime, with Tivo and a V+ box
Ok, so based on this thread, you would be charged in the following permutations:
Replace TiVo with V6: £49.95 + £14.95 one off
Replace V+HD with V6: £49.95 + £14.95 one off, £5/mth
Replace both with V6s: £49.95 + £49.95 + £14.95 one off, £5/mth
N.B. The above assumes you don't have any existing recurring promotional/loyalty discounts applied to your package which will be lost if you enter into a new contract.
Thank you for that clarification.
So why was that so hard for the 4 or 5 people I spoke to, to explain that? Or just be consistent?
And why was I charged £99.95 for the installation but had a special loyalty bonus to lower it to £49.95?
It's just terrible customer service, plain & simple
The price is £99.95 but people like yourself get a £50 discount if you have both TV Full House and BB 200Mb.
if I don't have a full house package how much will I be charged per months and what are the advantages of getting it?
It’s generally not a good thing to post on a year old thread.
There is currently a program to provide a V6 free to each customer who doesn’t have one.