on 22-11-2021 19:15
This is bound to affect other boxes, but you've closed the general "TV" forum, so it'll have to be here.
We watched Episodes 1 to 6 via On-Demand over the weekend. Tonight we discover Episode 7 says "Upgrade To Watch". I looked at Episodes 8 & 9 out of curiousity, and they both say "Included In Package" just like Ep1-6.
Please could you fix Episode 7 of The Lost Symbol as this is obviously an error.
Thanks.
on 22-11-2021 19:58
I agree there's some inconsistency in the formats offered here - some HD-only, some SD-only and a scattering of UHD for good measure.
E7 is only in HD, so unless you're on Maxit/XL package with Sky Max HD in your bundle along with box-sets, that's probably the underlying reason.
The staff should be along to pick this up.
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on 22-11-2021 20:59
Why can I watch Dan Brown the lost symbol episode 1, 6,7 and so on but I have to upgrade to watch episodes 2,3,4,5????
on 22-11-2021 22:03
I've merged your post with another thread discussing the same (VM-end, so not a single user) issue.
How this affects you depends which TV bundle you're on. Sky Max HD & boxsets are only inclusive on Full-House/Maxit/XL bundles.
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on 23-11-2021 10:19
Watched episodes 1-9 and the final episode is not showing. Does anyone have the same issue?
on 23-11-2021 17:09
There's 10 episodes?! I'd assumed it was like Peacock Original "Brave New World" and was 9 episodes. I see I was mistaken.
Episode 10 wasn't showing for me either.
Seems not one person has an identical issue.
on 23-11-2021 17:19
I only know there are ten as I looked it up on IMDB. Originally, I thought they'd finished it on a cliffhanger and there was going to be a second series, but as it's based on the book I knew there wasn't enough storyline for any more episodes. A friend of mine who has SkyQ has watched all ten, so it's definitely a Virgin issue.
on 24-11-2021 19:34
I've seen many TV adaptations of books that have went far, far, past their original source material and onto further series.
That said, I'm not expecting another for this.
on 24-11-2021 19:53
Having the same problem. Tells me to subscribe to watch Episode 7 and doesn't show Episode 10 at all!
Is Virgin even looking in to this?
on 24-11-2021 20:20
Thank you for flagging this to us.
We'll take a look and add the missing content.
Thanks
Jen_Y
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