The Lost Symbol episode unavailable

[cheekyangus]

This is bound to affect other boxes, but you've closed the general "TV" forum, so it'll have to be here.

We watched Episodes 1 to 6 via On-Demand over the weekend. Tonight we discover Episode 7 says "Upgrade To Watch". I looked at Episodes 8 & 9 out of curiousity, and they both say "Included In Package"  just like Ep1-6.

Please could you fix Episode 7 of The Lost Symbol as this is obviously an error.

Thanks.

[japitts]

I agree there's some inconsistency in the formats offered here - some HD-only, some SD-only and a scattering of UHD for good measure.

E7 is only in HD, so unless you're on Maxit/XL package with Sky Max HD in your bundle along with box-sets, that's probably the underlying reason.

The staff should be along to pick this up.

[ARiley]

Why can I watch Dan Brown the lost symbol episode 1, 6,7 and so on but I have to upgrade to watch episodes 2,3,4,5????

[japitts]

@ARiley 

I've merged your post with another thread discussing the same (VM-end, so not a single user) issue.

How this affects you depends which TV bundle you're on. Sky Max HD & boxsets are only inclusive on Full-House/Maxit/XL bundles.

[CC29]

Watched episodes 1-9 and the final episode is not showing. Does anyone have the same issue?

[cheekyangus]

There's 10 episodes?! I'd assumed it was like Peacock Original "Brave New World" and was 9 episodes. I see I was mistaken.

Episode 10 wasn't showing for me either.

Seems not one person has an identical issue.

[CC29]

I only know there are ten as I looked it up on IMDB. Originally, I thought they'd finished it on a cliffhanger and there was going to be a second series, but as it's based on the book I knew there wasn't enough storyline for any more episodes. A friend of mine who has SkyQ has watched all ten, so it's definitely a Virgin issue.  

[cheekyangus]

I've seen many TV adaptations of books that have went far, far, past their original source material and onto further series.

That said, I'm not expecting another for this.

[TheAndrew]

Having the same problem. Tells me to subscribe to watch Episode 7 and doesn't show Episode 10 at all!

Is Virgin even looking in to this?

[Jen_Y]

Thank you for flagging this to us.

We'll take a look and add the missing content. 

Thanks 

Jen_Y