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Message 11 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

@jbrennand

thank you sir.

yes indeed we have a hub 3.0. Semi detached house tho, flats near by if that matters..?
Interesting how you say its a generally problematic device and yet I get responses from Virgin saying sorry you've had trouble for 6 months (that could very well be a result of these - AND they most liekly know it !) but we're not going to do anything about it, go whistle... 😞

Regarding 'getting your own equiptment'.. is that something you can advise me on please sir. I have a good general tech knowledge... probably fairly outdated.. but not igorant... I'm more than happy, especially with the FU attitude of Virgin to spend my money elsewhere...

going to get some wifi boosters in the mean time to ease the problem but I dont believe for one second they will solve the problems we've been experiencing.

thank you again.

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jbrennand
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Message 12 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

If the ethernet cable connection is stable and your problems are just wifi related then you could first try this to see if it improves the Hub3's performance. You can always "pinhole" reset it back if it doesnt help or you dont like like it.

Go into the Hub3 settings. Type in http://192.168.0.1 into your web browser’s url box and login with the settings password (not the wifi one!) on the Hub's base sticker (or your own password if you changed it). Then in Advanced>wireless (I think) tick the "disable channel optimisation” box - and save settings.
Then, go to advanced>wireless>security, and rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - bettrxx2 & bettrxx5) -- use the same password for both if you like, Then, apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device.
You will have to reconnect all your wifi devices as they are now seeing new networks with new passwords. The5 GHz band is usually better and subject to less interference (and is better for iDevices and V6's) than the 2.4 one - although that one has the better "range" and some older/cheaper/dumber devices can only use this one.
You could also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one that is least so (choose one of the non-overlapping channels 1,6,11).

If that doesnt help there are a number of options to improve the house wifi.
VM's connect App and "boosters" have worked for many people - or you could just purchase your own. Devolo are highly thought of and offer devices with high speeds and both wifi & ethernet cable options.

You could also just buy a good quality wireless access point or 2 (see the Ubiquiti range as good examples) and connect it to the Hub by ethernet cable and site it where it/them will do most good - e.g. upstairs?
Or you can go the whole hog and put the Hub into modem mode and get your own wireless router. I did this, albeit I still had some "dead spots" so also I added 2 cheaper wifi extenders to cover them. Some get a wifi router and then dont need to do that - costs vary between £70 for a basic entry model up to £300+ for a high spec gaming router.
Many say that this route is overkill and less flexible than just buying a (non-wifi) router (again see the ubiquiti range for examples) and then adding in wireless access points where required.

Finally you could get a good "Mesh" system connected to the Hub3 to give you whole house wifi coverage. These usually have 2/3/4 units that connect to the Hub and then the "slave units" piggy back the wifi connection around the house
See Techradar, Techadvisor & Expertreviews websites for recent reviews of good examples of all options.

Others may want to chip in with their views

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 13 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

hmm the hub was already in that mode but the engineer who came last night said that caused problems and reset it back to a non-split mode..

I wonder if the power level changes he up'd improved things and the hub changes he made, made them worse again then !?!?

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jbrennand
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Message 14 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

Post up the Hub data then

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom-middle of first page up (you may need to scroll down to see it) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 15 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

i have made the changes you advised to put back to _2 & _5 channels..

data you requested:.. to follow

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Message 16 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 -3.7 38 256 qam 9
2 210750000 -3.7 38 256 qam 10
3 218750000 -3.7 38 256 qam 11
4 226750000 -3.9 38 256 qam 12
5 234750000 -4 38 256 qam 13
6 242750000 -4.4 38 256 qam 14
7 250750000 -4.4 38 256 qam 15
8 258750000 -4.4 38 256 qam 16
9 266750000 -4.5 38 256 qam 17
10 274750000 -4.9 38 256 qam 18
11 282750000 -4.9 38 256 qam 19
12 290750000 -5.2 38 256 qam 20
13 298750000 -5.2 38 256 qam 21
14 306750000 -5.2 38 256 qam 22
15 314750000 -5.4 38 256 qam 23
16 322750000 -5.5 38 256 qam 24
17 402750000 -7.4 38 256 qam 25
18 410750000 -7.5 37 256 qam 26
19 418750000 -7.9 38 256 qam 27
20 426750000 -8 37 256 qam 28
21 434750000 -8 38 256 qam 29
22 442750000 -8 37 256 qam 30
23 450750000 -8.2 37 256 qam 31
24 458750000 -8.2 37 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 0 0
2 Locked 38.6 6 0
3 Locked 38.9 5 0
4 Locked 38.9 5 0
5 Locked 38.9 3 0
6 Locked 38.9 6 0
7 Locked 38.9 0 0
8 Locked 38.9 4 0
9 Locked 38.9 5 0
10 Locked 38.6 6 0
11 Locked 38.9 3 0
12 Locked 38.6 3 0
13 Locked 38.9 5 0
14 Locked 38.6 6 0
15 Locked 38.6 5 0
16 Locked 38.9 4 0
17 Locked 38.6 12 0
18 Locked 37.6 5 0
19 Locked 38.9 0 0
20 Locked 37.6 2 0
21 Locked 38.6 6 0
22 Locked 37.3 7 0
23 Locked 37.6 6 0
24 Locked 37.6 16 0

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Message 17 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 4.6 5120 64 qam 1
2 39400000 4.5 5120 64 qam 4
3 53700000 4.625 5120 64 qam 2
4 46200000 4.575 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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Message 18 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

Network Log
Time Priority Description
19/11/2019 00:21:34 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2019 00:29:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2019 00:32:40 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2019 00:32:40 critical TFTP Request Retries exceeded, CM unable to register
19/11/2019 00:35:28 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2019 00:35:28 critical TFTP Request Retries exceeded, CM unable to register
19/11/2019 00:36:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 05:21:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 11:23:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 14:14:6 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 23:06:32 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2019 09:26:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:16:57 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 16:17:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 19 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

i did also notice - i think - prior to re-splitting the hub that the bedroom v6 had automatically connected to 2.4ghz and not 5

now its on 5

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jbrennand
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Message 20 of 26
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Re: ** Problems again already... :( ** Re: Tech support PLEASE help!! My disabled wife is at her wits end

Data looks good to me all within recommended limits - others may want comment

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.