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TV remote control

Wilts
On our wavelength

on ‎21-01-2022 20:06

V6 tv remote not working; reolaced batteries but still not working.

So, went into the main VM website to order a new one but it says "not working". Then i tried the live chat facility. At 5.10 this eve went thru a set of Qs from a bot; answered all. End message was basically "we're extremely busy but someone will call back".

3 hours on and no one has called me.

So, is it poss for a VM employee in here to sort me a new remote?

Be grateful of an official reply.

Regards

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎22-01-2022 02:18

HI @Wilts 

Have you tried a different browser or an incognito page/tab?

Also try clearing your browsing data.

A member of the Forum team may pick this up for you, but it may be in a couple of days.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Jodi_S
Forum Team
Forum Team

on ‎24-01-2022 09:29

Hi Wilts,

Thanks for posting on our community forums. Sorry to hear you're having issues with your V6 remote control.

We appreciate you trying different batteries, (even though this hasn't helped).

Remotely looking from our end, we can see that you have already contacted our team and a new remote is on its way to you. This normally arrives by post in the within 3-5 working days.

If this issue ever arises in the future, you can order a remote through your online account using the link here.

Kind regards Jodi. 

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