TV guide to be announced

[catherines03]

Spoiler

Hi,


My TV guide is unavaliable. It says to be announced.

It has been like this for a week now.

I have reconnected with Virgin media but it has not worked.

Please could you help.

[REMOVED]

 



Thanks 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[newapollo]

Hi catherines03,

It sounds like the box has lost it's network connection.

Using your TV box remote:

1. Select the home button
   
2. Use the directional buttons to select Help & Settings
   
3. Select Settings
   
4. Select Network
   
5. Select Connection in progress: get status or Connect to the Virgin Media Service now

[japitts · Accepted solution]

Also worth checking if OnDemand & streaming services work, it's the same underlying internet connection that's used for guide updates.

If you can use VoD, then follow newapollo's advice.

P.S... the 9-digit number you've posted next to "Info" - what's the significance?

[catherines03]

Hi,

Thank you it did work.

P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.

[japitts]

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@catherines03 wrote:

P.S... the 9-digit customer reference- Virgin Media can never match my customer account with my community account.

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I suspected as much - this sort of fault shouldn't need a/c access but you weren't to know that. I've asked @ModTeam  to remove that for you.