on 17-10-2021 12:09
I am in Welwyn Garden City and have been having trouble since yesterday. Cannot access my account details on laptop, and this morning cannot even access my email account. For the past few months TV service has also been poor with on demand services regularly freezing. Now looking at other options
on 17-10-2021 12:28
It's your first time posting on this forum, and you've mentioned a few issues here - all of which are normally better placed in the specialist boards where those users who're familiar with particular aspects can help... Email queries are better placed here
I'll respond to the TV issue - for starters which TV box do you have? If you're not sure, check here - do you get any error messages when you try to use OnDemand? And can you view live TV channels ok?
There's plenty of expertise on these boards that can help with many service issues, but we might just need to deal with your queries in a methodical way rather than scattergunning all the issues into one post.
@cheryllecooperto make sure you pick this post up, as I've moved it to a TV board for now.
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on 19-10-2021 13:54
Hello cheryllecooper
Thanks for your post
Sorry that you have had to join here to seek help
You sure do have a few issue that we need to address one by one
Yours account details
What happens?
Are they not recognised
Are you able to use the forgotten username/password option
Your email?
Is this through webmail after you logged in or by a client like outlook
The On Demand Freezing
Do you get any error codes
Does live Tv freeze at all
These are all fixable so dont worry
Just wanted to get a head up first
Gareth_L