TV V6 Box pixalated channels

[JB0011]

For the last 2 weeks several TV channels are pixalating badly. Have reloaded V6 Box twice, have checked all cables, have rung helpline to check for any local issues (there are none). Have tried several times to ring 0345 454 1111. Automated service. Absolutely no help. TV is unwatchable. How on earth can I get hold of a Virgin engineer please ?

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service" and then press nothing else but just wait on the line. Alternatively you can wait on here for staff to respond, which may take a day or so.

[Matthew_ML]

Hey JB011, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues with pixelated channels.

I would like to look into this for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks