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TV Pixelisation in Plymouth

mobily
On our wavelength

on ‎06-12-2021 19:16

Hi all

TV is pixeling heavily in Plymouth. Any known issues?

 

 

 

 

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7 REPLIES 7

newapollo
Very Insightful Person
Very Insightful Person

on ‎06-12-2021 19:26

Hi @mobily 

Have you looked at Check service status at the top of the page? 

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎06-12-2021 19:51

I'll add my standard answer to all pixellation queries, too..

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎09-12-2021 13:12

Hello @mobily,

Welcome back! Thanks for posting.

I am sorry for the issues with your TV.

I am just checking in to see how it is going? We was having TV outages across the UK last week.

Many thanks,

Hayley
Forum Team



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mobily
On our wavelength
In response to Hayley_S

on ‎19-12-2021 14:43

Pixelisation got better but now really bad this afternoon on Sky sports main event HD.

 

 

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Tom_W1
Forum Team
Forum Team
In response to mobily

on ‎21-12-2021 15:21

Hi @mobily, thanks for your post and sorry you still seem to be having pixelation issues.

Has this got any better since Sunday for you when you last posted?

I've taken a look and there are no issues showing on your account at the moment in terms of TV faults, is this only on Sky Sports Main Event HD or any other channels too?

Can you please also try rebooting your set top box if you haven't already, and let me know how you get on?

We also have TV help available here too for your reference.

Cheers

 

Tom_W
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mobily
On our wavelength
In response to Tom_W1

on ‎24-12-2021 19:39

Hi

All channels are now pixelating. I've tried rebooting the box and also checked all connections are tight.

Can we arrange an engineer please?

 

 

 

 

 

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Corey_C
Moderator
Moderator
In response to mobily

on ‎27-12-2021 09:38

Thanks for your reply and update, mobily,

 

Sorry to hear the pixelation is ongoing, if you are still having those issues I have sent you a private message to confirm your account details.

 

Cheers,

Corey C

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