TV Code: 7400 - But Test my equipment doesn't work on website.

[Tidgney18]

Hello,

So my package changed a few months ago but I didn't have a TV in the room it used to be in (Revamping the house). So I plugged my TV in a few weeks ago and I got the 7400 error code. I left it 30 minutes and still had the same code. So I went to "Run the Test" on the website and it just comes back with;

I've tried this on multiple devices. I did try the live chat but they just put me through to the tech bot which is quite useless.

Can anyone help at all? The twitter team said to post on here.

Cheers,

[newapollo · Accepted solution]

Hi Tidgney18,

Error 7400 means the set top box either needs activating or reactivating.

If the box hasn't been switched on for around 30 days then the VM systems deactivate it.

It looks like you need to call 0800 953 9500 to re-activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin phone , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

[Tidgney18]

Perfect, that's fixed it and also makes sense, thankyou so much!

They really should detail this somewhere in the error checking.

[newapollo]

Hi  again Tidgney18,

Thanks for the update. Pleased to see it worked.

Stay safe and take care.