Succession - Virgin Media Store - no subtitles?

[uniballeye]

hi - I recently purchased Season 1 of Succession via the VMS, but it has no subtitles, making it unwatchable. 

I have tried turning them on in the accessibility tab on My Account but it has no impact.

please help!

[BenMcr]

Virgin Media Store doesn't support subtitles at the moment

https://www.virginmediastore.com/pages/help-faq

How can I watch with subtitles?

Subtitles and audio description aren’t currently supported.

[uniballeye]

Thanks for the response!

in that case, do you know how i can go about getting a refund processed?

[BenMcr]

Here's VMS contact details:

Contact Us

If you have a question about Virgin Media Store and you can’t find an answer in our FAQs, please call the customer services team on 0800 027 0801.

However I'd also direct you to this:

Can I cancel my purchase, if I change my mind?

No, sadly you can’t cancel your purchase once you’ve confirmed it. That’s because we supply the digital content immediately.

This doesn’t of course exclude your statutory rights for defective digital content.

[uniballeye]

okay, thanks for the info!