Stuttering Recording

[d_hunt94]

Hi, 

We have been experiencing stuttering recordings for a good few weeks. Totally unwatchable. 

Is there a known fix?

[japitts]

Can you view live TV channels ok? That will prove whether this is being caused by a problem with your incoming TV feed.

If that's ok - try pausing your live TV for 30 seconds and watch delayed. That uses your hard drive in the same way and is effectively a recording. Does this work ok?

If live TV is problematic, that will affect any resultant recordings. If your box has hard drive problems, then that'll affect all recorded & paused content.

[d_hunt94]

Hi,

We have the stuttering when we pause and then watch on delay, as well as recordings. 

Live TV seems to be unaffected. 

Thank you for the quick response.

David

[japitts · Accepted solution]

That strongly suggests your box has hard drive issues. They can't be fixed remotely and will necessitate a box replacement sooner or later.

You can either wait here for VM staff to pickup (may take a couple of days) or call into faults to report it. (150 from a VM phone, 0345 4541111 from any other phone)

[d_hunt94]

Thank you so much for your help. I will await contact from VM staff to help rectify. 

Thanks again, 

David

[Hayley_S]

Hello @d_hunt94,

Welcome to the community page, thank you for posting on here.

I am sorry to see you are having issues with your recordings.

I will send you a private message so I can investigate this further. Please look out for a plum envelope at the top right of your screen.

Many thanks,