on 21-07-2021 17:39
Hi there
I recently purchased a new tv, plugged v6 box in no issues all fine, but cannot get the volume to work, I have followed the steps via help and settings, programme my remote, entered all the codes they give me, doesn't work, put in the make of my TV, it's a Hitachi tried another 48 codes they gave me none of them worked.
Does anyone know how this can be done? Thank you.
Ps I've had the virgin engineer programme all my other remotes so never been able to do it.
Thank you
Answered! Go to Answer
on 21-07-2021 18:21
Have you tried all the codes on...
https://www.directutor.com/content/remote-control-codes-hitachi-tvs
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on 21-07-2021 18:21
Have you tried all the codes on...
https://www.directutor.com/content/remote-control-codes-hitachi-tvs
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-07-2021 18:29
Hi have you also tried TV+Clear (LED flashes green twice) type 0999 and then keep pressing channel up until the TV turns off. Then press OK
Regards
Rich
Here to help! Im a Field Technician helping out from home.
on 23-07-2021 18:16
Hello @Charlotte6.
Thank you for contacting us on our community page, hope you are well.
I am sorry for the issues you are having with your volume on your V6 box.
I can see you have accepted @japitts post response as a accepted solution, does this mean you no longer require help with this? Please do let us know.
Look forward to your response.
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on 23-07-2021 18:25
Hi there
Thank you for your message, I'm getting used to this page so clicked that in error.
Unfortunately it's still.not resolved but have had a virgin engineer visit me but with My type of TV it can't be done.
Many thanks
on 23-07-2021 18:40
Hello @Charlotte6.
Thank you for coming back to me 🙂
Oh no, that is not the news you want to hear, I am sorry that we are unable to resolve this.
Do you have any other TV's in the home you can use this on?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-07-2021 19:39
No worries.
Its OK nothing more can be done I'll just use my tv remote for volume
on 23-07-2021 19:52
Hi Charlotte6,
It's possible that the remote has already been paired with a different TV.
Please try the following :-
Press TV and Clear at the same time until the light on the remote flashes green.
Then press thumbs down 3 times followed by OK twice.
This should reset the remote and force it to re-pair.
Have you tried following the instructions for the V6 and TIVO on this page?
https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote
on 26-07-2021 09:31
on 26-07-2021 10:32
Hi Travis
Yes it's still not resolved but I've left it now as I had a virgin engineer look at it and said it can't be done as my type of TV has beeh causing a issue with doing this
Many thanks