02-10-2021 18:37 - edited 02-10-2021 18:45
Hello
I got a Hitachi 55HK6T64U TV connected to my VM V6 Box. I am really struggling with the picture quality. Whites are purple, darks are super dark and watching any sports it's disgusting. I have recently come back to VM after couple years out. How ever have not had this issue before. I have followed all troubleshooting. Changed V6 Resolution to 1080p and 1080i same issue. Brand new Xbox One Series X HDMi cable, still the same. Entered the TVs settings and applied the V6 HDMi to enhanced. Still nothing changing. Has my eyes changed since 2017 maybe so. I cannot cope with it anymore. I am having to watch sports in my bedroom on a 22" 720p which looks 10x better( yes tried 720p on the V6 downstairs). Also turned matched frame rate on still nothing.
Just asking if we are missing something that can bring the picture back to life?
Kind Regards
Dale
on 02-10-2021 23:23
Is this on live TV? If so, any specific channel(s)? OnDemand? Recorded programmes?
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on 03-10-2021 00:55
It is all channels. Feel like it is the box itself.
Thanks
on 03-10-2021 12:21
on 03-10-2021 12:26
@sophieanddale wrote:I am having to watch sports in my bedroom on a 22" 720p which looks 10x better
Have you tried your V6 connected to this TV? It's not clear from your post, but it would be a good test of whether the issue is the Hitachi TV or your V6.
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on 03-10-2021 14:19
Thank you for the reply.
Yes have the HDMi cable provided with the V6 Box and changed to Xbox Series X HDMi cable.
on 03-10-2021 14:20
I will try that! Thanks for the suggestion.
on 05-10-2021 14:32
Thanks for posting on our community forum!
Have you tried the steps above now? How have you managed to get on?
Regards
on 05-10-2021 15:00
Hello
Tried changing HDMi still the same. Cannot test the V6 box on different room as the connection for coaxial cable is different.
Thanks
on 07-10-2021 16:12
Thanks for getting back to us @sophieanddale.
I'm so sorry to hear the issue persists after trying the community suggestions.
To confirm, do you have more than one V6 box?
Have you checked the settings on the TV itself?
Thanks,
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