Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Streaming

Sarfoster
Just joined

on ‎22-07-2021 16:07

I have bought a movie, the money has been taken from my account. The film appears to be in my library, but doesn’t play.

0 Kudos
3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎22-07-2021 18:10

When you say the film "appears to be in your library", what do you mean?

What happens when you try to play it?

Can you use other OnDemand services ok? The underlying technology behind PPV OnDemand is identical to all other OnDemand - so can you watch other programmes from, say CatchUp?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Roger_Gooner
Alessandro Volta
In response to japitts

on ‎22-07-2021 21:00

Is this the purchase of a VM Store film?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
0 Kudos

Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎25-07-2021 14:47

Hi Sarfoster, thanks for getting in touch.

 

Sorry to hear you've had issues with a movie you've purchased.

 

If it's from the Virgin Store and the FAQ's from the Virgin Store website don't help, you can contact them about it on the number provided here: https://www.virginmediastore.com/pages/contact

 

If it was a movie ordered via On Demand and you still haven't been able to get the issue sorted I'd refer to japitts's questions above - please let us know if you've been able to get this sorted or had any other issues with On Demand content.

 

Tom 

0 Kudos
Top