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Nickc69
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Message 1 of 11
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Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

When trying to watch or stream My Recordings from V6 on my mobile, get the following message.

Unable to watch
Out of home streaming not permitted from this TiVo box.

But I'm at home!

Anyone help pls? I'm accessing My Recordings via the new Virgin app that replaced TV Anywhere.

Thanks
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Superuser
Superuser
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Message 2 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Although you’re at home, are you sure your mobile is WiFi-connected and not using mobile data?

 

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Nickc69
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Message 3 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Yes most definitely on home Wi-Fi.

Both phone and v6 on same network.
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Superuser
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Message 4 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Do any of the icons have an explanation mark over them?

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Nickc69
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Message 5 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Sorry where am I looking for the icons?
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Superuser
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Message 6 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

I’m not sure on a phone. Top right?

Are you able to control your V6 from the app? Say, change channels, as you need to be on the same network for that.

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Nickc69
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Message 7 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Ah ok. No I'm unable to use the app as a remote. The remote icon does have an exclamation mark over it and when selecting it, I get the same message:

Home Network required:
The selected TiVo box not found on the network

But it is. Definitely.
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Superuser
Superuser
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Message 8 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

OK. Back to basics.

Which Superhub do you have and how is your V6 connected to it?

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Nickc69
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Message 9 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

Its the Virgin Media Hub 3.0 and it's connected wirelessly.
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Superuser
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Message 10 of 11
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Re: Streaming Recording from V6 and/or TiVo to TV Anywhere on PC

...then I suggest the standard change. Separate the single SSID into one each for 2.4 GHz and 5 GHz WiFi bands and ensure you connect your V6 to the 5GHz band.

You will need to logon to the Hub 3.0 and go to Advance settings then Wireless and Security. Simply change the SSID for the 5GHz band by adding something like -5. You can leave the password the same.

See the following:

1D07E664-BBFF-45AC-B42F-375D58E93D8F.jpeg

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