Menu
Reply
  • 138
  • 0
  • 5
Paperboy
Dialled in
328 Views
Message 11 of 19
Flag for a moderator

Re: Store

Phoned 150, it said they would send a signal to fix the problem. They did and it didn’t. Still getting pauses in streaming and the TiVo speed test still says there is a problem. Could you please arrange for this to be looked at, or even a visit?

0 Kudos
Reply
  • 653
  • 33
  • 45
Forum Team
Forum Team
324 Views
Message 12 of 19
Flag for a moderator

Re: Store

Are you able to run a speed test wired to a laptop or PC?

 

Rob

0 Kudos
Reply
  • 138
  • 0
  • 5
Paperboy
Dialled in
317 Views
Message 13 of 19
Flag for a moderator

Re: Store

Haven't tried, but surely the point is that I'm getting pauses on streaming feedback and the TiVo box sees a problem?

 

0 Kudos
Reply
  • 15.83K
  • 1.65K
  • 3.58K
Very Insightful Person
Very Insightful Person
317 Views
Message 14 of 19
Flag for a moderator

Re: Store

I guess this test is required to see if you have a general broadband (speed) issue.

0 Kudos
Reply
  • 959
  • 57
  • 179
Forum Team
Forum Team
312 Views
Message 15 of 19
Flag for a moderator

Re: Store

Hi Paperboy,

 

Ernie_C's guess was indeed correct. I'm afraid that without a clearer idea of where the issue originates, we'll be unable to effectively work towards a resolution. A cabled speed test on another device will help to determine whether the problem lies with the broadband service itself, or is limited to the V6 box or even the Powerline. Would you be happy to do this so we can advise further?

 

Thanks,

Rachael

0 Kudos
Reply
  • 138
  • 0
  • 5
Paperboy
Dialled in
286 Views
Message 16 of 19
Flag for a moderator

Re: Store

Do you recommend a particular speed test?

0 Kudos
Reply
  • 945
  • 79
  • 128
michaeldavis
Well-informed
292 Views
Message 17 of 19
Flag for a moderator

Re: Store

The online broadband testers are next to useless.
Go to Check service status  login using your virgin media details.
To the right of the Broadband section click on Run Test.
Then follow the on screen instructions.



You can't learn anything from a mistake until you admit that you've made it.
0 Kudos
Reply
  • 138
  • 0
  • 5
Paperboy
Dialled in
272 Views
Message 18 of 19
Flag for a moderator

Re: Store

I ran that test, butit just said it didn’t find a fault - no details of speeds. Meanwhile, the TiVo test on the TV says there is a problem. None the wiser, only that streaming still pauses during playback. HELP!

0 Kudos
Reply
  • 4.4K
  • 302
  • 261
Forum Team
Forum Team
268 Views
Message 19 of 19
Flag for a moderator

Re: Store

Thanks Paperboy, 

We'll see if we can get to the bottom of this via PM. 

:) 

Emma_C - Forum Team
0 Kudos
Reply