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paul_taylor
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Sparkling / white dots all over the screen.

So we have only had the V6 unit for 1 day, and already there is an issue.

On all channels, all situations, even within the TV guide. There are tiny little white dots / sparkles over the whole screen. This is particularly noticeable when sections of the screen are black.

Clearly some kind of video fault ?.

HP, Dell, IBM/Lenovo Certified Server Hardware engineer.
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Superuser
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Message 2 of 16
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Re: Sparkling / white dots all over the screen.

That normally means that your hdmi lead is no good






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paul_taylor
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Message 3 of 16
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Re: Sparkling / white dots all over the screen.

Umm. My HDMI cable is about 6yrs old, but its embedded into the wall. As all the cables were burred into the wall and plastered over. However it was a very high quality cable that cost me best part of £80 at the time.

HP, Dell, IBM/Lenovo Certified Server Hardware engineer.
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Superuser
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Message 4 of 16
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Re: Sparkling / white dots all over the screen.

Try a different lead see if it goes away, BTW a £6 lead is just as good on digital leads






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paul_taylor
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Re: Sparkling / white dots all over the screen.

But ive had no such issues with my previous sky boxes, and the last 2 TIVOs ive had. Just with this new V6 box.

HP, Dell, IBM/Lenovo Certified Server Hardware engineer.
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Superuser
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Message 6 of 16
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Re: Sparkling / white dots all over the screen.

As I said try a different lead, if the problem gets away it's the lead






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paul_taylor
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Re: Sparkling / white dots all over the screen.

Sorry, i do not agree with your fault finding thought process.

The picture quality was fine for the past 2years, and up to yesterday when the V6 box was installed.

HP, Dell, IBM/Lenovo Certified Server Hardware engineer.
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Dave_cq
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Message 8 of 16
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Re: Sparkling / white dots all over the screen.

I had this issue with a Freeview setup when we bought a replacement PVR and connected it to the TV with an HDMI cable.  I was able to cure it and get a clean picture by playing with the positioning of the HDMI cable ensuring it wasn't running too close to the other cables (aerial, power, etc) behind the TV.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Superuser
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Message 9 of 16
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Re: Sparkling / white dots all over the screen.


@paul_taylorwrote:

Sorry, i do not agree with your fault finding thought process.

The picture quality was fine for the past 2years, and up to yesterday when the V6 box was installed.


Technology is also moving on. I have had to throw out a couple of leads that worked fine with older equipment but then show up issues with new. I would also steer clear of the cheapest leads, as the cheap ones on the market are poorly screened & basically sub-standard.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team (Retired) Craig_D
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Message 10 of 16
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Re: Sparkling / white dots all over the screen.

HI paul_taylor

 

Sorry to hear about this issue, I'd recommend following the advice here and testing another cable, or testing your current cable with an alternate device. 

 

Because something has worked for 2 years, it doesn't mean that it will always work which is why I'd recommend testing the cable.

 

I've taken a look at this from our end and we're not detecting any errors when testing your set top box so if you're still experiencing this issue, is this on all channels and at all times of the day? 

 

Look forward to hearing from you

Craig


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