on 08-09-2021 10:41
Hi. I was wondering if anyone else had this problem???? When i watch recorded programs back on my V6 box , the picture is fine , but the sound is not very clear. Very often when people are speaking , I can only make out a few words and my wife says the same thing as well. I have a Sony TV with a Sonos soundbar. I also notice the problem when watching programs from the BBC iplayer and Prime tv services. I dont think it can be my hearing or the sound bar because when i watch "live " TV , such as the BBC news or ITV news etc the sound is very clear, but there seems to be a noticeable deterioration in sound quality when watching recorded programs or catch up services. I was wondering if there is anything Virgin could do to boost the sound quality on these services ????
Answered! Go to Answer
on 08-09-2021 14:36
@jimmymerlin wrote:
Wil try the TV sound again, but the Sonos sound bar was mega expensive and i use it to listen to all of my music via deezer.
It's suggested as a diagnostic check, a process of elimination if you will. Not as a permanent solution.
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on 08-09-2021 11:11
on 08-09-2021 12:06
on 08-09-2021 12:13
There's a couple of experiments you could try, to narrow this down.
You've mentioned that live TV is ok - how about if you pause a live programme and watch delayed by, say, 30seconds? That's effectively a recording.
Do you have any issues if you bypass your sound bar and connect via HDMI to your TV directly?
Is your sound bar using the optical or HDMI connection?
And have you tried toggling PCM via Home > Help & Settings > Settings > Audio
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on 08-09-2021 13:30
on 08-09-2021 13:33
on 08-09-2021 14:36
@jimmymerlin wrote:
Wil try the TV sound again, but the Sonos sound bar was mega expensive and i use it to listen to all of my music via deezer.
It's suggested as a diagnostic check, a process of elimination if you will. Not as a permanent solution.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks