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Letouldren
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Sound out of sync

Hi have just joined Virgin, we have 2 boxes on 1 the sound is out of sync. It is connected to a Samsung 4K tv

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Superuser
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Re: Sound out of sync

Assuming the TV is directly connected to the V6, try changing the audio settings to ‘Dolby to PCM’.

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Letouldren
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Re: Sound out of sync

Thank you for your reply, know it’s a silly question but how do I do that?

rgds

david 

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Superuser
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Helpful Answer

Re: Sound out of sync

Home > Help & Settings > Settings > Audio > Dolby Dolby Digital > Dolby Digital to PCM >

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Letouldren
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Re: Sound out of sync

Cheers, found out how to change to pcm. Unfortunately it was on pcm. Back to square one. Appreciate your help though

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timlinc
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Re: Sound out of sync

It might be a silly question but do you also have a soundbar connected to the TV ?

 

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Letouldren
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Re: Sound out of sync


@timlinc wrote:

It might be a silly question but do you also have a soundbar connected to the TV ?

 



Hi, no such thing as a silly question. No I don’t have a sound bar. Thank you for your reply 

rgds David

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timlinc
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Re: Sound out of sync

There might be a setting on the TV (not the VM box) for 'Audio Sync', if so then you could try adjusting that setting to see if it improves things.

 

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Letouldren
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Message 9 of 9
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Re: Sound out of sync

Thank you for your advice
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