Sound momentarily skipping with black screen ?

[borischelski]

I have a V6 box, Onkyo HT-S5805(B) 5.1 Home Cinema System & Panasonic smart tv.

Very frustratingly every minute or so, for a couple of seconds max, the sound vanishes & when it returns the sounds or speech have been missed (ie not paused)

Randomly on some but not all occasions, the the loss of sound is also accompanied by a black screen for those couple of seconds.

This happens on live as well as recorded/watch again TV.

I have double checked all connections but all seem secure.

Any advice to resolve would be greatly appreciated?

[japitts]

When you say "watch again TV", do you mean OnDemand?

How is your V6 connected to your A/V kit - HDMI or optical etc?

Have you proven each cable as good with other working kit?

[Paulina_Z]

Hi @borischelski,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your V6 box! I can understand that this must be frustrating.

Can you confirm what @japitts has asked? Are you referring to On Demand when saying "watch again TV"? 

How is your broadband connection at the moment? Are you having any issues with this? 

Please keep us updated so we can help further if needed.

Thank you,