Menu
Reply
  • 2
  • 0
  • 0
Stew13
Joining in
304 Views
Message 1 of 3
Flag for a moderator

Sound but no picture on youtube

Hi there,

Our internet was down for 24 hours from last Monday to Tuesday. Since then, I can hear YouTube, but there is no picture. I have turned both boxes on and off, but no change.

This is the biggest issue since the loss of internet. We do have sound glitches on terrestrial TV and picture flickers on Netflix, too. None of these happened before the internet issues on Monday 

Please could you advise how to remedy these.

0 Kudos
Reply
  • 77
  • 9
  • 12
Demogorgon
Up to speed
282 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Sound but no picture on youtube

@Stew13, Are both boxes V6? If so then, switch off the boxes and try rebooting the Hub first then power up the boxes afterwards
0 Kudos
Reply
  • 2
  • 0
  • 0
Stew13
Joining in
269 Views
Message 3 of 3
Flag for a moderator

Re: Sound but no picture on youtube

Thanks for this @demogorgon...when I got home last night, all the issues were remedied. I am not sure how or why, but I will take it.
Thank you for your advice. If it returns, I will give this sequence a go.
0 Kudos
Reply